Privacy policy 

Effective date: 18 July 2025

This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and purchase from us. We are committed to respecting your privacy and complying with UK data protection law.

1. Who we are

Business name: Chloe Cairncross

Owner: Chloe Cairncross

Email: nicewoollenhats@gmail.com

2. What information we collect

When you place an order, we collect your name, billing and delivery address, email address, phone number (if provided), and payment information (processed securely by our payment processor; we do not store your card details).

We may also collect information about your use of our website via cookies.

3. How we use your information

We use your information to process and deliver your orders, communicate with you, respond to enquiries, keep records for tax and accounting purposes.

4. Sharing your information

We only share your information with delivery services, payment processors, and our professional advisors if required. We will never sell your data or share it with third parties for marketing purposes.

5. How we store and protect your data

We take appropriate measures to secure your information and retain it only as long as necessary to fulfil our legal and business obligations.

6. Your rights

You have the right to access, correct, request deletion of your data (where legally possible), object to certain uses, and complain to the ICO. Contact us at nicewoollenhats@gmail.com to exercise your rights.